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Otherwise, he may recommend instead the use of mediation or other alternative forms of dispute-resolution, which he makes available at no extra cost.
The Service will soon make available an online database of cases. It will feature summaries of complaints and disputes considered by the Ombudsman, fully searchable by keyword, which can be a useful reference for understanding the nature and range of problems the Service considers.
It will not, however, be a precedent list because each case considered has to be determined on its merits – and therefore a decision which applied before may not apply to a new problem.
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