Mission

Enabling fair and early dispute resolution in housing.

Vision

Raising awareness, extending access, promoting understanding.

Values

Our values inform everything that we do. They represent our collective and individual behaviours that help us to achieve our purpose of enabling fair and early dispute resolution in housing.

These values are central to our vision of raising awareness, extending access and promoting understanding in all that we do. Whether as a tenant, landlord, employee, or other stakeholder, these are the values that you can expect from us:

Working together

Solution focussed

Respect

Integrity

Excellence